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Christopher Lang

Entrepreneur, Creative Genius, All Around Amazing Person

Christopher Lang's Bio:

My name is Christopher Lang and I see alot of things differently than most people. I've never followed the social norms that society tells us will lead to a happy life and sucessful carreer. I've forged my own path through life rather than taking the dilapidated road that was layed out in front of me. It hasn't been easy and it hasn't been without it's endless problems, but with failure comes experience and the ability to learn from ones mistakes. As long as you never stop trying to acheive your goal you can hoestly say you have never failed. All you have done is found several ways that don't work. It's the persistence and the drive to keep going that differentiates truly sucessful and happy people from the ones who just settle on the lives that they've been handed. The people who are crazy enough to believe that they can actually change the world, are the ones that generally do.

Christopher Lang's Experience:

Ecommerce Support Manager at Dydacomp Development Corp
January 2008 - April 2011
Manage and oversee day to day operation of 3 separate support departments operating on different Ecommerce Platforms offered by the company. Report on incoming metrics for each of members of my teams on a weekly/monthly/yearly basis. Summarize and prioritize tasks for support teams. Work directly with support staff on urgent and high priority issues to assure full resolution and client satisfaction. New Hire Training. Client Training for all Ecommerce Platforms offered. Systems Administrator for all Support related software including ticketing system, phone system, web servers, online content, etc. Maintain and update all web servers located in the off site hosting environment. Worked closely with Executive teams to develop and implement more efficient support processes and procedures. Write and present yearly employee reviews. Travel to visit clients with company CEO . Travel to satellite offices around the United States to meet with remote staff. Create video content for company marketing team.
Level 2 Desk side Technician at Core Media Technologies
March 2007 - December 2007
Promoted from Help desk level 1position to Level 2 desk side Spyware/Malware/Virus removal and preventative maintenance. Blackberry support - Activation, troubleshooting, Configuration. Imaging and configuring new PC's for incoming users. Symantec Ghost image creation and deployment. Provide face-to-face support when help desk is unable to solve issues remotely. Printer/Copier/Fax machine troubleshooting and repair. Responsible for responding to tickets sent to the Level 2 team in a timely and efficient manor Configuring and testing Windows Vista for rollout to end users Tested Microsoft Office 2007 for rollout to end users
Level 1 Helpdesk Technician at Core Media Technologies
May 2006 - March 2007
Answer calls for National PC help desk that services several different lines of business. Troubleshoot all PC related issues over telephone or via VNC. Respond to voice mail and e-mail from clients as they come in. Review procedures and policy and give input towards improvement. Create/modify knowledge articles when new procedures are implemented. Created/Implemented an interactive help desk procedures manual for all lines of business the help desk services.
Co-Founder / Creative Director at Optimize Business Solutions
April 2011

Christopher Lang's Education:

The Chubb Institute
2001 – 2002
Bachelors

Christopher Lang's Interests & Activities:

Art, Photography, Writing, Business, Business Growth, Reading, Hiking, Nature, Swimming, Marketing, Music, Piano, Guitar, Drums, Web Design, Graphics Design, Gymnastics, Tumbling,

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